Warranty & Support Information
1. Limited Warranty
This agreement contains the terms and conditions that apply to your purchase/lease from The Rescue Team LLC, on computer systems and related products ordered from and sold to you by The Rescue Team LLC as named and described on the The Rescue Team LLC invoice provided to you, that relates to your order.
By your acceptance of the delivery of the computer system and/or other products described on the invoice, you accept, and agree to be bound by, these terms and conditions. The maximum liability for The Rescue Team LLC and a The Rescue Team LLC repair center, or authorized representative, is the value of the product in operating condition at the time a claim is made by you. These terms and conditions of this agreement are subject to change at the discretion of The Rescue Team LLC without prior notice. This warranty agreement may not be changed, altered, or supplemented to, or apply to other products not covered by this agreement. Any attempt to change, alter or supplement this agreement, or any change, alteration, or added supplementation, shall render this agreement null and void unless otherwise provided in writing by The Rescue Team LLC.
The Rescue Team LLC, in this agreement, agrees as follows: The Rescue Team LLC warrants the hardware shipped or delivered by The Rescue Team LLC to the customer to be free from defects in material and workmanship for a period of one (1) year beginning with the date indicated on the The Rescue Team LLC invoice with the customer's original purchase. The Rescue Team LLC will repair or replace any product in accordance with these warranty provisions. Product repairs not covered by warranty and product updates will be provided at a set rate subject to the customers approval. Warranty services shall be provided during normal business hours.
3. Repair Procedure
If the customer finds the products defective during the Warranty Period, customer must first contact The Rescue Team LLC, or a The Rescue Team LLC authorized repair center or authorized representative, during the warranty period. If it is determined by the repair center or authorized representative that warranty service is required, a return material authorization number will be assigned to customer by repair center. Customer shall ship the product as directed including proof of purchase and the purchase date in the original package (or comparable packing) and shall prepay the shipping charges. The customer shall also insure the shipment for the full value or accept the risk of loss or damage during shipment. In turn, The Rescue Team LLC’ repair center or authorized representative will ship repaired or replaced products back to the customer freight prepaid if the customer lives in the United States. The Rescue Team LLC owns all products repaired or removed, or products removed from repaired computer systems and repaired parts or products made according to standards by various manufacturers. If The Rescue Team LLC repairs or replaces a product the warranty period is not extended. Unauthorized repairs by others without the express written permission of The Rescue Team LLC, or it’s authorized repair center or authorized representative, shall void this agreement.
The warranty is void if the product is damaged by improper or abnormal use or by accident. If the product is altered or modified in any way or any attempt is made to repair the product without authorization from a The Rescue Team LLC repair center or authorized representative. It is solely the customers’ responsibility to determine the suitability of these products for each particular application. Computer systems and products purchased from The Rescue Team LLC and delivered to a customer are in all events not suitable and are not authorized for use with systems potentially injurious to life or health.
5. What is not covered
Repair or replacement of cosmetics, damage to the frame of the products or covering or case, and parts normally designed to be replaced periodically or consumed during the products use, including but not limited to batteries and cartridges, are not covered. Loss or damage resulting from causes such as dropped products, collision with another object, fire, flooding, sand, dirt, windstorm, hair, earthquake damage, exposure to weather conditions, misuse, abuse and damage resulting from improper use of any electrical source and/or damage occurring during transport, are not covered. Consequential damages or any damage to recording media including any program, data, or resident setup information on any mass storage device as the result of a malfunction or damage of any operating part or as a result of repairs or replacements under this warranty agreement, are not honored. Products with altered or missing serial numbers; consequential damages from delay in rendering service under this contract, loss of use during the period the product was covered the contract/damages occurring to the hardware and software as a result of manufacturers’ failure to comply with ‘Year 2000’ requirements; damages occurring as a result of software upgrades, damages occurring as a result of downloading software and date from various sources or loss of use during the period that the product is at a repair center, or otherwise awaiting parts, support and coverage of operating software are not covered in this warranty. Customer is responsible for backing up all software and data to service under this warranty.
a) This Standard Limited Warranty may be changed only by written agreement by The Rescue Team LLC, and shall be constructed to be a change in.
b) Waiving any part of any default or breech of this agreement will not constitute a waive of any subsequent default or breech of the same or different kind.
c) The invasion of any provision of this agreement shall not affect the validity of the other provisions hereof.
All prices, products, terms and conditions are subject to change without notice.